Per CDC Guidelines: staff, patients & visitors
are still required to wear masks while in the Hospital
and at all other Hills & Dales locations.



These reason include, but are not limited to, the following:

  • Chest pain or pressure, palpitations, shortness of breath or other symptoms suggestive of heart attack or other heart problems
  • Sudden numbness, weakness, confusion, loss of vision, problems with speech or balance, or other symptoms suggestive of stroke
  • Extreme shortness of breath or other breathing problems
  • High fever
  • Intense or unexplained pain


Check your symptoms and call your provider

Call your primary care provider or pediatrician.  Describe your symptoms and discuss next steps.

If you do not have a primary care provider, please call 989-912-6480 to connect with a Hills & Dales provider through our Virtual Walk-in Clinic.



Connect with Us

Call your primary care provider to determine if you or your child will need:

  • A Telemedicine visit
  • An in-person visit
  • Any urgent tests

Should you need to be seen in person, please know that we follow CDC and other standard safety guidelines, and we clean surfaces frequently and take extra safety precautions.


a. Med/Surg: Patients (including Inpatient, Observation, Swing Bed, etc.) may identify no more than ONE approved visitor for the duration of their stay. Visitation on the Med/Surg unit is from 11am-7pm.

b. ER Department: Patients may identify no more than ONE approved visitor for the duration of their stay. Visitors will not be allowed with those patients who are suspected or confirmed COVID-19. The visitor must remain in the patient’s room unless directed otherwise by hospital staff. For the safety of the visitor, patients, and staff, visitors may be asked to leave the ER department at any time if deemed necessary by hospital staff

c. Surgery: Patients may identify ONE approved visitor for the duration of their stay. The visitor is encouraged to wait in their vehicle during the patient’s procedure until notified by hospital staff to return to the building.

d. Outpatient Procedures and Clinics: Unless needed due to patient condition or required for patient physical, cognitive, or emotional support or if patient is a minor, visitors are asked not to come with patients. Patients who do need the support may identify no more than ONE approved visitor for the duration of their stay if needed.

Exceptions/Special Points:

  • Visitors must be 17 years of age or older and healthy (no symptoms of COVID)
  • Pediatric patients may have TWO parent/guardian present at all times. Both parents/guardians may be allowed to visit if patient is admitted.
  • Patients who are at end-of-life may have additional visitors based on the discretion of hospital staff.
  • No visitors will be allowed in rooms of patients with known or suspected COVID-19 except at discretion of hospital staff.
  • Other exceptions are based on the discretion of the Manager of the applicable unit.
  • Visitors MUST wear a mask for the duration of their visit or they will be asked to leave the hospital or clinic if the visitor fails to abide by this requirement.
  • All visitors will enter through approved entrances and will undergo a health screening before allowed to enter.  Visitors will be identified with a sticker once approved to enter.


Are you curious what our entry screening process looks like?  Prior to entry to any Hills & Dales building, everyone is screened (even employees!)

First of all... if you are here for a medical emergency, skip the screening station and go directly to the ER Registration Desk.

All other patients and visitors, please ask yourself the following questions before entering:

  • Do you have any COVID-related symptoms?  These may include (but are not limited to) cough, fever, chills, shortness of breath, loss of taste or smell.
  • Have been in close contact with someone who has been diagnosed with COVID in the past 14 days. Close contact is defined as being with 6 feet of the person for more than 15 minutes in the past 24 hours.
  • Have you had a positive COVID test, or has a public health or medical professional told you to self-isolate or self-quarantine due to COVID concerns within the past 10 days?

If you answered YES to any of the above questions, please return to your vehicle and call the office you were planning to visit. They can direct you from here - they may come out and escort you to the office, offer a virtual visit or reschedule for a later date.

If you answered NO to the questions above, your temperature will be taken upon entering any of our buildings.  Some of our locations have artificial intelligence (AI) temperature screening stations.

  • To use this device, simply stand on the indicated spot (footprints) and face the camera.
  • You'll need to remove your mask and glasses for just a moment to get the most accurate results.
  • The device will take your temperature and it will show it on the screen.  This should take more more than 3-5 seconds.
    • If your temperature is in the safe range, you can replace your mask and continue on to your destination.
    • If the device indicates you have a high temperature, you can step away and try one more time... if it's still high, then please return to your vehicle and call the office you were planning to visit. They can instruct you from there.

If the office does not have an AI temperature screening station, then the staff will take your temperature when you enter.

Date Updated:12/30/2020
COVID-Positive Residents0
Recovered Residents19

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Important Update: At this time, we are asking our patients, if you have a fever, cough, and/or shortness of breath and think you may have been exposed to the coronavirus, please do not go to your primary care clinic or to our Extended Hours Clinic without calling ahead and speaking with the staff. You can reach the Extended Hours Clinic at 989-912-6114 or the hospital at 989-872-2121. In order to keep our staff and other patients safe, your cooperation with calling ahead is vital and greatly appreciated.


Please note that for emergencies, our Emergency Department remains open 24/7 to serve you.


We understand that many people are facing financial hardships, so we are suspending past due notices as well as final notices and we will not be sending any accounts to collections at this time. If you have a bill right now and are having difficulties paying it, we encourage you to call our patient accounting department. You can reach Tina or Rachel at 989-912-6800 and they will assist you with a plan.

David Komasara, DO
Board Certified - Emergency Medicine

Melanie Kramer-Harrington, MD
Board Certified - Family Medicine

COVID-19 Frequently Asked Questions